AURA is a booking and practice-management platform operated by Aura Booking Limited, a company incorporated in Scotland (Company Number SC888835), with its registered office at Unit W5 Rosemount Business Park, 141 Charles Street, Glasgow, G21 2QA ("AURA", "we", "us", "our").
AURA provides two distinct services:
AURA is a technology platform only. We do not provide aesthetic, medical, beauty, or any other treatment services. All treatments are provided solely by the independent practitioner the client books with.
You must be at least 18 years old to create an account. By registering, you confirm that the information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@aurabooking.co.uk if you suspect any unauthorised access.
Each practitioner may hold one active account. AURA reserves the right to merge or close duplicate accounts.
Practitioners are independent operators, not employees, agents, or partners of AURA. AURA does not direct, supervise, or endorse the treatments, advice, or clinical decisions made by practitioners.
By registering as a practitioner, you represent and warrant that:
To accept deposits and payments through AURA, you must complete onboarding with our payment processor, Stripe, via Stripe Connect. You agree to Stripe's Connected Account Agreement. AURA is not a party to that agreement and is not liable for Stripe's decisions regarding your account.
Practitioners are independent data controllers in respect of their client data. You are responsible for ensuring your use of client data complies with UK GDPR and your own privacy notice. AURA's Privacy Policy applies to data processed by AURA on its own behalf.
Practitioners are additionally subject to the AURA Practitioner Agreement and the Acceptable Use Policy, both of which form part of these Terms by reference.
When you make a booking through an AURA-powered booking page, you are entering into a contract with the practitioner — not with AURA. AURA facilitates the booking and payment only.
You must provide accurate and complete information at the time of booking, including your name, contact details, and any health or contraindication information requested by the practitioner or contained in a consent form. Providing false information may render your booking void without refund.
You must be 18 or over to book treatments through AURA. Some treatments may have higher age requirements under law or practitioner policy.
Many practitioners require a deposit at the time of booking. Deposit amounts are set by the individual practitioner. The deposit is applied to the total treatment cost at your appointment.
Each booking includes a £1 booking fee which covers the cost of providing the AURA booking service. This fee is non-refundable in all circumstances, including where a booking is cancelled or rescheduled by you or by the practitioner. Any refund of your deposit will be made in accordance with the practitioner's cancellation policy.
All payments are processed by Stripe. AURA does not store card numbers, CVV codes, or any sensitive payment data. Your card details are handled directly by Stripe in accordance with PCI-DSS standards. By making a payment, you also agree to Stripe's Privacy Policy.
All amounts are in pounds sterling (GBP) unless stated otherwise.
Clients may reschedule a booking more than 24 hours before the appointment start time. Rescheduling is self-service via the confirmation link provided by email. The deposit carries over to the new appointment date and time.
Clients may not self-reschedule within 24 hours of the appointment. In this event, the deposit is forfeited in accordance with the practitioner's cancellation policy. Clients wishing to discuss late amendments must contact the practitioner directly.
Where a practitioner cancels a confirmed appointment, the client is entitled to a full refund of any deposit paid. The £1 booking fee is non-refundable in all circumstances and is not returned in this event. AURA will facilitate the deposit refund via Stripe.
Practitioners set their own no-show policy. AURA does not adjudicate disputes between practitioners and clients arising from no-shows.
The £1 booking levy is non-refundable in all circumstances — including client-initiated cancellations, practitioner-initiated cancellations, and rescheduling. The levy is retained by Aura Booking Limited in all cases. Please refer to our Refund and Cancellation Policy for full details.
All users agree not to:
Practitioners are additionally subject to the Acceptable Use Policy.
AURA is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors.
AURA has no involvement in and accepts no liability for the quality, safety, or outcome of any treatment carried out by a practitioner. Any claim arising from a treatment must be directed to the practitioner and, where applicable, their insurer.
To the fullest extent permitted by law, AURA shall not be liable for any indirect, consequential, incidental, or special loss arising from use of the platform, including loss of revenue, loss of data, or business interruption.
Our total liability to any practitioner or client arising from these Terms shall not exceed the greater of: (a) the amount paid to AURA in fees in the 12 months preceding the claim; or (b) £100.
AURA may suspend or terminate any account, with or without notice, where we have reasonable grounds to believe that:
Where suspension affects live bookings, AURA will take reasonable steps to notify affected clients.
Practitioners may close their account at any time by contacting support@aurabooking.co.uk. Pending bookings and any associated client data obligations survive account closure.
On termination, your right to use the platform ceases immediately. AURA will retain data as required by law and as described in our Privacy Policy. Practitioners remain responsible for honouring any booked appointments that fall after the termination date.
All intellectual property in the AURA platform — including its design, code, branding, trademarks, and content produced by AURA — belongs to Aura Booking Limited or its licensors. Nothing in these Terms grants you any right to use our intellectual property other than as necessary to use the platform in the ordinary course.
You retain ownership of content you upload to the platform (such as treatment descriptions and photos). By uploading content, you grant AURA a non-exclusive, royalty-free licence to store, display, and use that content solely for the purpose of delivering the platform's services to you.
Your use of AURA involves the processing of personal data. Please read our Privacy Policy carefully — it explains what data we collect, how we use it, who we share it with, and your rights as a data subject.
Aura Booking Limited is registered with the Information Commissioner's Office (ICO) as a data controller.
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify practitioners by email at least 14 days before the change takes effect. Your continued use of AURA after that date constitutes acceptance of the revised Terms.
Clients who make bookings will be presented with the current Terms at the time of booking.
These Terms are governed by the laws of Scotland. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts, without prejudice to any mandatory consumer protection rights you may have under the law of another jurisdiction.
If you have any questions about these Terms, please contact us: