In this Agreement:
Subject to your compliance with this Agreement, AURA grants you a non-exclusive, non-transferable licence to use the Platform for the purpose of managing your practice and accepting client bookings.
AURA provides:
AURA reserves the right to add, modify, or discontinue features at any time. We will give reasonable advance notice of material changes where possible.
When a client completes checkout, they pay two line items:
The total amount charged to the client is your deposit + £1.00. Clients are shown both line items clearly at checkout. You do not pay the levy — your client does.
The £1 AURA booking fee is charged to the client in addition to your deposit and is retained by AURA in all circumstances, including cancellation by you or the client. Where you cancel a booking, the client's deposit (your portion) is refunded in full; the £1 booking fee is not. You must not represent to clients that the booking fee is refundable, nor offer refunds on AURA's behalf. See the Refund and Cancellation Policy for full details.
AURA may introduce optional paid features in the future. Any introduction of new fees for existing free features will be communicated with at least 30 days' notice, and you may terminate this Agreement if you do not wish to accept them.
To accept deposits through AURA, you must complete onboarding with Stripe via Stripe Connect before your public booking page goes live. You must also maintain a valid, active connected Stripe account at all times that your booking page is live.
You are the merchant of record for all deposit transactions from your clients. Aura Booking Limited acts as a limited payment collection agent and collects the £1.00 booking levy as application fee. Stripe processes all payments under your Stripe Connected Account.
You agree to Stripe's Connected Account Agreement and Stripe's Services Agreement. AURA is not a party to those agreements and is not liable for Stripe's decisions, including account reviews, holds, or closures.
If Stripe disables your connected account for any reason, AURA will automatically pause your public booking page to prevent new deposit-bearing bookings. You will be notified by email. AURA will not be liable for any loss of business arising from a Stripe-initiated account suspension.
Payouts of your collected deposits are made by Stripe directly to your bank account per Stripe's payout schedule. AURA does not hold, intermediate, or delay your funds.
Standard Stripe processing fees (currently 1.4% + £0.25 for UK cards; subject to change by Stripe) are borne by your connected account. These are separate from the AURA booking levy and are charged by Stripe, not AURA. AURA has no control over Stripe's fee structure.
You must at all times:
You are responsible for ensuring that all information on your AURA account — including treatment names, descriptions, prices, durations, and qualifications — is accurate, current, and not misleading.
You are solely responsible for the safety and outcomes of all treatments you perform. AURA provides no clinical oversight, supervision, or guidance. Any clinical decision is yours alone.
You are responsible for ensuring that appropriate consent is obtained from each client before treatment, and that your consent form templates satisfy your professional, legal, and regulatory obligations.
You are responsible for setting, communicating, and enforcing your own cancellation and no-show policy. AURA will apply your configured policy to booking amendment and cancellation requests.
You are an independent data controller in respect of the personal data of your clients stored in AURA. You must:
AURA is a data processor in respect of client data held on your behalf. Our obligations as processor are set out in our Privacy Policy.
Treatment listings must accurately describe the service offered. You must not make false, exaggerated, or unsubstantiated claims about outcomes, benefits, or results.
You must not advertise, promote, or offer, through AURA or your booking page, any treatment that involves the administration or supply of prescription-only medicines (POMs) in a manner that contravenes the Human Medicines Regulations 2012 or any successor legislation. If your practice involves POMs (e.g., botulinum toxin, dermal fillers requiring prescription), your listing must comply with all applicable prescribing pathway requirements.
All treatment descriptions and promotional content must comply with the UK Advertising Standards Authority (ASA) codes, the Consumer Protection from Unfair Trading Regulations 2008, and, where applicable, the CAP and BCAP codes.
You may not list or promote:
AURA may suspend or pause your account (including making your public booking page inaccessible) in the following circumstances:
Where possible, we will notify you by email before suspension takes effect. In cases involving immediate risk to clients or others, suspension may occur without prior notice.
You may terminate this Agreement at any time by giving 14 days' written notice to support@aurabooking.co.uk. You remain responsible for honouring any booked appointments that fall within the notice period.
AURA may terminate this Agreement immediately and without notice where:
AURA may also terminate this Agreement for convenience on 30 days' written notice.
On termination:
You agree to indemnify, defend, and hold harmless Aura Booking Limited and its directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:
AURA may update this Agreement from time to time. We will give at least 14 days' email notice of material changes. Your continued use of the Platform after the effective date constitutes acceptance. If you do not accept a change, you may terminate this Agreement per Section 9.1.
This Agreement is governed by the laws of Scotland. Any dispute arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Scottish courts.
Questions? Contact us at support@aurabooking.co.uk or write to Aura Booking Limited, Unit W5 Rosemount Business Park, 141 Charles Street, Glasgow, G21 2QA.